The Quality Pulse® diagnostic tool is a tool that helps an organization understand three things, really…
- How clearly messages regarding quality are shared across the organization by leaders at all levels.
- The second is whether the behaviors, and the unofficial messages, those things that are not written, but they’re said… often privately, or in small groups… how congruent those messages, those behaviors are with the official messages.
- And the third thing is really… how well the systems and processes inside the organization support or enable a robust quality culture.
So, it’s really about a couple of things. One is, what is management say when they talk? The second thing is, do they “walk-the-talk?” And the third thing is really, how well do the systems and processes for reward and recognition, goals and objectives, strategy, the systems and processes used throughout the business and the quality systems, the technology tools that are used how well do those enable a robust quality culture?
Quality Pulse
The Quality Pulse® quality culture diagnostic is a scientific, research-based quality culture assessment model designed specifically for FDA-regulated and life sciences companies. The methodology was developed and adapted from well-established research, including:
- Organizational culture principles of Edgar H. Schein (MIT/Sloan);
- System dynamics principles of Peter Senge (MIT/Sloan);
- Dozens of research articles on corporate culture, quality culture, and organizational behavior, many in the life science context from 2000-present; and
- Decades of direct experience in quality operations across a variety of life science (pharma/device/biotech) organizations (100-100,000 employees).
Developed specifically to help organizations of all sizes understand the drivers of their culture of quality, the methodology and outcome reporting provides actionable intelligence that helps company leadership direct and implement improvement programs that will result in better quality outcomes and improved organizational excellence.
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