Learn more about Quality Pulse, the FDA-regulated industry’s first and most advanced quality culture diagnostic and assessment methodology, and its technical capabilities below.
Quality Pulse® has some very robust technical capabilities that are built in and accompany the research-based behavioral model that’s behind the diagnostic. A couple of those key technical capabilities include the underlying data model that accompanies the diagnostic.
We work with each of our clients to identify populations that they want to assess, and then are able to put those populations into the assessment, which allows us to do a very robust population analysis. We can determine by looking at a question the distribution of responses, are there population differences in those responses? And then, look further into the open-text responses of those populations for insights into why those populations are responding differently.
That also ties into our ability to process that open-text data. We use natural language processing (NLP) and sentiment analysis on those open text responses to determine, are these favorable to culture or healthy quality culture, or unfavorable to healthy quality culture? And then we can start to see individual insights in the context of the larger scored questions.
That gives us greater color, greater depth, and detail and context from which we can then determine what are the response and action items we need to take to improve the culture.
Quality Pulse
The Quality Pulse® quality culture diagnostic is a scientific, research-based quality culture assessment model designed specifically for FDA-regulated and life sciences companies. The methodology was developed and adapted from well-established research, including:
- Organizational culture principles of Edgar H. Schein (MIT/Sloan);
- System dynamics principles of Peter Senge (MIT/Sloan);
- Dozens of research articles on corporate culture, quality culture, and organizational behavior, many in the life science context from 2000-present; and
- Decades of direct experience in quality operations across a variety of life science (pharma/device/biotech) organizations (100-100,000 employees).
Developed specifically to help organizations of all sizes understand the drivers of their culture of quality, the methodology and outcome reporting provides actionable intelligence that helps company leadership direct and implement improvement programs that will result in better quality outcomes and improved organizational excellence.
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